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Integration Guide

AgentCollect + HighRadius

Complement HighRadius's AR automation with AgentCollect's AI collection agents. When HighRadius's automated workflows hit their limit, AgentCollect takes over with voice calls and attorney-backed demand letters.

HR
HighRadius
Escalated AR items
→
AC
AgentCollect
Voice + attorney layer
→
$
Payment
Outcome synced to HR
How It Works

Three steps to a complete AR stack

Step 01 — Connect

Export escalated accounts

Send escalated AR items from HighRadius to AgentCollect via API or scheduled file export. AgentCollect accepts both real-time webhook pushes and batch CSV/SFTP uploads — no change to your existing HighRadius configuration needed.

Step 02 — Configure

Define the escalation threshold

Set criteria for when HighRadius should hand off to AgentCollect — typically accounts that haven't responded to automated email after a defined number of days, or high-balance accounts that warrant voice outreach.

Step 03 — Collect

Voice + legal where email stops

AgentCollect's AI voice agents call the debtor, negotiate, and escalate to attorney demand letters when needed — all under your brand. Collection outcomes sync back to HighRadius so your AR team sees the full picture.

Data Sync

What syncs between HighRadius and AgentCollect

Data Direction Method
Escalated AR items HR → AC API or file export (CSV/SFTP)
Customer contact details HR → AC API or file export
Collection outcomes (contacted, promised, disputed) AC → HR API webhook
Payment received confirmation AC → HR API webhook
Case closure / legal escalation status AC → HR API webhook
Key Benefits

Why enterprise finance teams add AgentCollect to HighRadius

📞

Voice fills HighRadius's gap

HighRadius excels at automated email dunning and remittance matching. It doesn't make phone calls. AgentCollect's AI voice agents handle the calls that move hard accounts — brand-safe and compliant.

⚖️

Attorney escalation path

HighRadius stops at collections software. AgentCollect includes an attorney-backed demand letter and legal escalation path for accounts that require it — no separate law firm engagement needed.

🔁

Outcomes sync back to HighRadius

Every collection outcome — contacted, promised, paid, disputed — syncs back to HighRadius. Your AR team sees the complete story in HighRadius without switching to another dashboard.

FAQ

HighRadius integration questions

Does AgentCollect replace HighRadius?
No. AgentCollect complements HighRadius. HighRadius handles automated email dunning, remittance matching, and deduction management at scale — it is excellent at what it does. AgentCollect adds the layer HighRadius doesn't provide: real AI voice calls, attorney-backed demand letters, and legal escalation for accounts that email alone can't reach.
How does the HighRadius integration work technically?
Integration is available via the HighRadius API or file-based export. For HighRadius Autonomous Receivables customers, AgentCollect can receive escalated AR items via API webhook. For other HighRadius deployments, a scheduled file export from HighRadius to AgentCollect works equally well.
Is this compatible with HighRadius Autonomous Receivables?
Yes. AgentCollect is designed to complement HighRadius Autonomous Receivables. When HighRadius's AI-driven collections reach their limit — typically accounts that don't respond to automated email — AgentCollect's voice agents and legal escalation path picks them up.
What types of AR items should be escalated from HighRadius to AgentCollect?
The best candidates are: accounts that have not responded to HighRadius's email dunning after 30-60 days, high-balance accounts where the ROI of a voice call is clear, and accounts approaching the statute of limitations window where legal escalation may be necessary.

Extend HighRadius with AgentCollect

Connect in days, not months. Success-only fees — you pay nothing until we collect.

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