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Integration Guide

AgentCollect + Chargebee

Connect Chargebee to AgentCollect. Automate dunning beyond Chargebee's built-in retry logic — when subscriptions churn due to payment failure, AI agents step in.

CB
Chargebee
Uncollectible invoice
→
AC
AgentCollect
AI collection agents
→
$
Payment
Collected & synced back
How It Works

Three steps to automated collection

Step 01 — Connect

Connect via Chargebee API

Provide your Chargebee API key and configure webhook endpoints. AgentCollect listens for invoice status changes — specifically when an invoice moves to not_paid or voided after dunning exhaustion.

Step 02 — Configure

Set your handoff rules

Define when Chargebee should hand off to AgentCollect — after N dunning attempts, after a specific number of days past due, or immediately when Chargebee marks an invoice uncollectible. Full control over the handoff point.

Step 03 — Collect

AI agents go further than dunning

AgentCollect makes real AI voice calls, sends attorney-backed demand letters, and negotiates payment plans — all under your brand. When payment is collected, the Chargebee invoice and subscription status update automatically.

Data Sync

What syncs between Chargebee and AgentCollect

Data Direction Chargebee Object
Uncollectible / past-due invoices CB → AC Invoice (not_paid status)
Customer contact details CB → AC Customer, Subscription
Payment received confirmation AC → CB Invoice Status, Payment
Subscription status update AC → CB Subscription
Collection outcome notes AC → CB Customer Notes
Key Benefits

Why subscription businesses extend Chargebee with AgentCollect

📞

Voice + attorney where dunning stops

Chargebee's dunning is automated email retries. AgentCollect adds real AI voice calls, human-sounding negotiation, and attorney-backed demand letters — the tools that actually recover hard cases.

🔄

Automatic subscription reactivation

When AgentCollect collects a past-due payment, it can trigger subscription reactivation in Chargebee automatically. Customers return to active status without any manual intervention from your team.

📊

Works on all Chargebee plans

The integration uses Chargebee's standard REST API and webhooks — available on all plans. No premium tier or enterprise contract required to activate the AgentCollect handoff.

FAQ

Chargebee integration questions

Is AgentCollect redundant with Chargebee's built-in dunning?
No. AgentCollect handles what Chargebee's dunning can't. Chargebee's dunning is automated email retries — it stops when the emails stop working. AgentCollect adds real AI voice calls, human-sounding negotiation, and attorney-backed demand letters. It picks up exactly where Chargebee gives up.
Which Chargebee plans support the AgentCollect integration?
AgentCollect integrates with all Chargebee plans via the Chargebee API. No premium Chargebee tier required. The integration uses Chargebee's standard webhook events and REST API.
When exactly does AgentCollect activate for a Chargebee invoice?
AgentCollect activates when Chargebee marks an invoice as uncollectible or when a subscription moves to cancelled due to payment failure. You can also configure earlier triggers — such as when an invoice hits a specific number of days past due — via webhook rules.
Does AgentCollect update Chargebee when a payment is collected?
Yes. When AgentCollect collects a payment, it updates the invoice status in Chargebee via API and can trigger subscription reactivation if the account was cancelled. The payment is recorded and the customer record is updated in real time.

Connect Chargebee to AgentCollect

Set up in under 10 minutes. No code required. Success-only fees — you pay nothing until we collect.

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Connect your existing stack

QuickBooks NetSuite Sage Xero Microsoft Dynamics SAP FreshBooks Bill.com Salesforce HubSpot Stripe Billing Chargebee HighRadius Billtrust