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Integration Guide

AgentCollect + Billtrust

Extend Billtrust's AR automation with AgentCollect's AI collection agents. Handle accounts that Billtrust's digital-first approach can't reach — with voice calls and attorney-backed notices.

BT
Billtrust
Unresolved aged items
→
AC
AgentCollect
Voice + attorney layer
→
$
Payment
Status synced to BT
How It Works

Three steps to a complete AR stack

Step 01 — Connect

Export aged receivables

Send unresolved aged items from Billtrust to AgentCollect via Billtrust's API or scheduled file export. AgentCollect accepts both real-time pushes and batch uploads — no disruption to your existing Billtrust setup.

Step 02 — Configure

Define the handoff threshold

Set which accounts should move from Billtrust's digital dunning to AgentCollect's voice and legal track — by invoice age, balance size, or engagement status (e.g., no portal login after 45 days).

Step 03 — Collect

Voice and legal where digital stops

AgentCollect's AI voice agents call the debtor directly, negotiate payment, and escalate to attorney demand letters when needed — all under your brand. Outcomes sync back to Billtrust to keep your AR aging clean.

Data Sync

What syncs between Billtrust and AgentCollect

Data Direction Method
Unresolved aged items BT → AC API or file export (CSV/SFTP)
Customer contact and invoice details BT → AC API or file export
Payments received AC → BT API webhook
Collection status updates AC → BT API webhook
Case closure / legal escalation flag AC → BT API webhook
Key Benefits

Why B2B finance teams extend Billtrust with AgentCollect

📞

Voice layer Billtrust doesn't have

Billtrust's digital-first approach is powerful for eInvoicing and self-serve payment. It doesn't make phone calls. AgentCollect's AI voice agents engage debtors directly — reaching accounts that digital outreach can't.

⚖️

Attorney-backed demand letters

For accounts that need legal weight, AgentCollect includes attorney-signed demand letters and a legal escalation path — without engaging a separate collection law firm.

🔄

Seamless handoff, clean AR aging

The handoff from Billtrust to AgentCollect is invisible to your debtors. They still interact with your brand. And when payment comes in, Billtrust's AR aging reflects it immediately.

FAQ

Billtrust integration questions

Does AgentCollect replace Billtrust?
No. AgentCollect extends Billtrust. Billtrust is excellent at eInvoicing, digital payment acceptance, and automated AR workflows for B2B. AgentCollect adds what Billtrust doesn't provide: AI voice calls, human negotiation, and attorney-backed demand letters for accounts that digital-first outreach can't reach.
How does the Billtrust handoff to AgentCollect work?
When Billtrust's digital dunning workflow reaches a defined threshold — typically after a set number of days with no response or payment — aged receivables are exported to AgentCollect via Billtrust's API or a scheduled file export. AgentCollect then activates its voice and legal collection sequence.
Does AgentCollect update Billtrust when a payment is collected?
Yes. When AgentCollect collects a payment, it sends the payment confirmation and invoice update back to Billtrust via API. The invoice is marked paid in Billtrust and the aged receivable is cleared from your AR aging report.
What aged receivables should be sent from Billtrust to AgentCollect?
The best candidates are invoices that have gone unresolved for 60+ days despite Billtrust's digital outreach, accounts that have not viewed or opened invoices through Billtrust's portal, and high-balance accounts where a direct voice touchpoint is warranted.

Extend Billtrust with AgentCollect

Connect in days, not months. Success-only fees — you pay nothing until we collect.

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Connect your existing stack

QuickBooks NetSuite Sage Xero Microsoft Dynamics SAP FreshBooks Bill.com Salesforce HubSpot Stripe Billing Chargebee HighRadius Billtrust