Microsoft recovers 3.2× more with AI‑powered collections—with a 99.7% positive CX score
Microsoft's Global Treasury manages one of the most complex financial operations on the planet. When they needed to recover overdue invoices across hundreds of enterprise accounts without damaging customer relationships, they turned to AgentCollect's AI.
Deploying AI where customer relationships are the priority
Collections is one of the riskiest places to deploy AI. A single hallucination, a wrong tone, an awkward phrase—and the complaint goes straight to your marketing team. For Microsoft, that risk is multiplied across enterprise accounts in 44 US states.
The question wasn't whether AI could improve collections—it was whether AI could be trusted not to damage customer relationships at this scale.
AI that adapts to every account
AgentCollect deployed a multi-channel AI engine across Microsoft's entire portfolio. Unlike traditional agencies that send identical emails to AP departments, AgentCollect's AI adapts its approach to every account:
Timed by behavioral intelligence—different tone for the South vs. the Northeast, different timing per timezone.
Voice AI that adapts tone to each region—empathy-first in the South, direct and efficient in the Northeast.
AI discovers new decision-makers beyond the AP department, expanding reach dramatically.
86% of disputes resolved—40% with zero human intervention.
Every batch gets smarter
The AI learns from every interaction. Each batch outperforms the last.
When debtors push back, AI resolves it
Nearly 40% resolved automatically by AI—no human intervention
| Without invoice access | With invoice access | |
|---|---|---|
| Resolution rate | 86% | 95%+ |
| Auto-resolved by AI | ~40% | 80%+ |
| Avg. resolution time | 48 hours | Under 1 hour |
Same AI. Different approach for every state.
A debtor in Texas doesn't respond the same way as one in New York. The AI learns which tone, channel, and timing works best in each region—then adapts automatically. Hover any state to see how.
South
Warmer tone, phone-first. Phone converts 2.3x higher than email here.
Northeast
Direct and concise. Email-first—skip the pleasantries, get to the invoice.
West Coast
Self-service preferred. 68% use the portal without a single call.
Midwest
Relationship matters. Steady follow-ups with a personal touch convert best.
"Not one of them complained about the tone or the engagement. That's unheard of in collections."
Neil Doyle OTC Transformation Lead, Microsoft
AI-powered collections for enterprise finance teams
AgentCollect helps Fortune 500 companies recover overdue invoices with AI—without risking customer relationships.